Oooh, not good policy if you want repeat customers! I've been thinking a lot lately about business ethics for other reasons and come to the conculsion that I would be eaten alive in a business environment. I'm sure that there are some that manage to make a profit and have high integrity, but I wonder how often that is true.
Some shops have great customer care policies - there's a UK chain store called "Woolworths", and they're happy to return anything that you're not happy with, for any reason - so we do a lot of shopping there, because they give us a sense of consumer confidence to do so.
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